General Terms and Conditions (GTC)
As at: 23/06/2025
World of Games, WoG for short, is a service offered by the Swiss company World of Games GmbH (hereinafter referred to as the 'provider'). The offer includes in particular an online shop with selected digital and physical services and goods.
These General Terms and Conditions (GTC) govern the rights and obligations of the provider and the customers who use the offer (hereinafter uniformly referred to as the 'customers'). Supplementary or additional terms and conditions may apply to individual or additional services and goods.
Information about the Provider, such as general contact addresses, can be found on the 'Contact' page. Information on the processing of personal data and the rights of natural persons whose data is processed can be found in the privacy policy.
1. Offer and order
1.1 The offer is directed exclusively at natural persons who have unlimited capacity to act or who act with the consent of persons with unlimited capacity to act, and at legal entities, in each case with their registered office or domicile in Switzerland or the Principality of Liechtenstein. In particular, unrestricted capacity to act requires the age of legal majority.1.2 The provider is authorised to verify or have verified the age and identity of customers. Data about customers in connection with the verification of age or identity shall be processed exclusively for this purpose.
1.3 The offer, including adverts and price lists, is subject to change and non-binding. The details of the services and goods offered, including descriptions, photographs and illustrations, are not guaranteed characteristics.
1.4 Orders are binding for customers and, unless offered or agreed, there is no right of cancellation. The confirmation that customers receive from the supplier after placing an order is not binding. The contract with the supplier shall only come into existence upon notification that an order has been made available for collection, purchase or dispatch. The provider may refuse orders that exceed normal household quantities, even retrospectively.
2. Collection, purchase and delivery
2.1 The provider shall inform customers in a suitable form about the collection, purchase and dispatch options available. The provider is authorised not to offer collection, delivery and shipping options or to offer them only under certain conditions, including to individual customers or for certain services and goods.
2.2 Information on collection, purchase and delivery periods and on the availability of services and goods is non-binding for the provider. Deadlines and availability may change at any time, in particular due to delays at the provider's suppliers. The provider is authorised to collect orders from customers in parts or to have them procured in parts and to make partial deliveries to customers.
2.3 The provider is authorised to set a deadline for the collection, purchase and acceptance of the delivery of orders. If customers refuse to collect, purchase or accept orders, the provider shall be entitled to withdraw from the contract or to deliver the orders at the expense of the customers concerned and to charge a handling fee in each case. The provider is entitled, at its own discretion, to charge the customers concerned a flatrate handling fee of 30.0 % of the total order value or compensation for the actual handling and to refuse further orders.
2.4 Provision for collection or purchase as well as deliveries shall be at the risk and expense of the customer. The risk shall pass to the customer concerned as soon as an order has been made available for collection or purchase by the provider or has been handed over to the logistics or transport company for delivery. The provider is authorised to waive the delivery costs or to stipulate that the delivery costs are included in the price. The provider is authorised to charge a surcharge for small quantities or to stipulate a minimum order quantity.
2.5 Orders can only be collected and delivered at the times offered or agreed. Unless otherwise offered or agreed, deliveries shall be made to the kerbside subject to accessibility.
2.6 Customers are obliged to check all orders received for defects such as functionality, correctness and completeness without delay. Complaints must be reported to the supplier immediately, but at the latest within a period of five calendar days. This period shall also apply from the discovery of defects that can only be discovered at a later date.
2.7 Customers are obliged to report any transport damage within the same period.
3. Prices and payments
3.1 The provider may adjust prices at any time. The prices at the time of individual orders shall apply. Unless otherwise indicated, all prices are quoted in Swiss francs including statutory VAT in Switzerland and the Principality of Liechtenstein. Misprints, typographical errors and mistakes excepted.
3.2 The provider shall inform customers in a suitable form about which payment options are available. The provider is authorised not to offer payment options or to offer them only under certain conditions, including to individual customers or for certain services and goods. In particular, the provider is authorised to make orders dependent on immediate payments as well as down payments or advance payments. Irrespective of this, the provider is authorised to charge payment fees, in particular for payments at the post office counter.
3.3 The provider is authorised to clarify the creditworthiness of customers or have this clarified. The provider is also authorised to instruct third parties to collect debts from customers or to assign claims against customers to third parties. The offsetting of claims of customers against the provider is excluded.
3.4 Unless otherwise offered or agreed, payments are due immediately. A payment period of 14 days applies to invoices, unless otherwise stated or agreed. If payment is not made on time, customers are automatically in default without a reminder. Default interest of 5.0 % may be charged and the provider shall be entitled to charge an administrative fee of CHF 10.00 for each payment reminder. The provider is also authorised to withdraw from contracts with defaulting customers at the expense of such customers and to refuse further orders.
3.5 All goods remain the property of the provider until full payment has been made. The provider is authorised to have a corresponding entry made in the retention of title register.
4. Ratings
4.1 The provider may allow customers to rate services and goods. Customers may only rate services and goods with which they have had personal experience.
4.2 Customers are obliged to describe rated services and goods factually and accurately. Customers are also obliged not to submit any false, misleading or factually unfounded reviews or to publish any content that may or actually is not legally compliant. Customers are also obliged not to publish any data, content or names of third parties in reviews without being expressly authorised to do so.
4.3 The provider is authorised to publish details of customers who submit reviews. The details of the customer's name shall include the first name and the first letter of the surname.
4.4 The provider is authorised at any time not to publish, delete or adjust reviews. The provider is also authorised to exclude customers from submitting reviews. Customers shall indemnify the provider against all claims by third parties in connection with reviews and shall bear all costs incurred by the provider as a result of such claims.
5. Newsletter and other communication
The provider is authorised to inform customers about services and goods by email and other communication channels. Customers can object to such advertising at any time, in particular by using the web link to unsubscribe or object in every newsletter e-mail.
6. Bonus programme
6.1 The provider may reward customers with a personalised bonus programme. Participation is limited to natural persons, requires registration and is free of charge. Each natural person may only participate once.
6.2 Customers who participate in the bonus programme (hereinafter uniformly referred to as 'participants') collect points when purchasing services and goods from the provider. Participants collect one point for every franc of turnover paid. The provider may stipulate that participants receive more than one point per franc of turnover from a certain turnover in a certain period. The provider may also stipulate that participants can collect points for certain activities and operations.
6.3 The provider shall inform participants of their score in a suitable form. Participants accept the score shown in each case.
6.4 Participants can redeem collected points as a means of payment for the purchase of services and goods from the provider. When redeemed, 100 points correspond to the amount of one Swiss franc. The provider may provide for points to be redeemed for a higher amount in Swiss francs.
6.5 The provider is entitled to exclude services and goods from the bonus programme. Participants may not collect and/or redeem points in connection with such services and goods. The redemption of points in connection with gift cards, vouchers, credit and comparable products as well as discount promotions is excluded in all cases. Collecting points for the portion of the purchase amount for which points were redeemed, as well as for taxes and fees, is also excluded in all cases.
6.6 Participants may not collect more points than the equivalent of a credit balance of 3,000 Swiss francs. Participants cannot transfer collected points to other persons. Points cannot be paid out and expire after 12 months. Points also expire in the event of death.
6.7 The provider is entitled to exclude participants from the bonus programme at any time without giving reasons, in particular in the event of abuse or suspected abuse and also retroactively. Excluded participants forfeit their right to redeem their points.
6.8 The provider is entitled to adjust, suspend or discontinue the bonus programme at any time, for example in the event of force majeure or technical problems. In the event of such an adjustment, suspension or discontinuation, the provider may stipulate that participants forfeit their right to redeem their points in whole or in part.
7. Right of return
7.1 The provider grants customers a limited and voluntary right of return with a period of 14 days from collection, purchase or delivery.
7.2 The right of return is limited to physical goods that are returned undamaged, unopened and complete at the risk and expense of the customer concerned. Digital services and goods are excluded from the right of return in all cases.
7.3 The provider shall inform customers in a suitable form how they can exercise their right of return.
8. Guarantee, warranty and liability
8.1 The provider shall decide at its own discretion how any defects are to be remedied. The statutory warranty is waived in full. Any mandatory statutory warranty remains reserved.
8.2 Customers may claim any guarantee or warranty granted directly by manufacturers and other third parties directly from such third parties at any time. The respective conditions and any necessary registration as a buyer or user apply.
8.3 The provider shall only be liable for direct damage caused by its own negligent or wilful acts. Liability for third parties and auxiliary persons as well as for indirect damages and consequential damages is completely excluded.
8.4 The provider shall not be liable if it is only partially or not fully able to fulfil its obligations due to force majeure. Force majeure includes in particular assassinations and explosions, riots, wars and unrest, lightning strikes and fires, natural disasters such as earthquakes and floods, infectious diseases, epidemics and pandemics, including their medium and long-term consequences, nuclear accidents, the restriction or interruption of internet and communication services and the power supply, strikes, magnetic storms, unforeseen weather conditions and restrictions or bans imposed by the authorities.
8.5 The limitation of liability in accordance with these GTC applies regardless of the legal basis. Any mandatory statutory liability that goes beyond this, in particular for personal injury or in accordance with the applicable data protection and product liability law, remains reserved.
9. Final provisions
9.1 In the event of ambiguities or contradictions between linguistically different versions of these GTC, the German-language version shall prevail.
9.2 The provider is authorised to amend these GTC at any time. The provider shall inform customers of significant amendments to these GTC in an appropriate form. The GTC at the time of individual orders shall apply.
9.3 The provider is authorised to have individual or all obligations performed by third parties or to transfer them to third parties.
9.4 Should individual provisions of these GTC prove to be incomplete, void or ineffective, this shall not affect the validity and effectiveness of the remaining provisions. In such a case, the parties shall adapt the affected provisions in such a way that the purpose intended by the incomplete, void or ineffective provisions is achieved as far as possible.
9.5 These GTC shall be governed exclusively by Swiss law, excluding the conflict of laws provisions of Swiss and international private law and international treaties, in particular excluding the United Nations Convention on Contracts for the International Sale of Goods (Vienna Sales Convention), with exclusive place of fulfilment and jurisdiction at the registered office of the provider. By way of derogation, customers may choose between the court at their place of residence or at the registered office of one of the parties. Consumer contracts are contracts for services of normal consumption that are intended for the personal or family needs of customers. Any mandatory statutory choice of law or any mandatory statutory place of jurisdiction shall remain reserved.