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General terms and conditions

1. Validity of these terms and conditions

By submitting an order or executing a download, the customer expressly agrees to these terms and conditions. Deviations from these terms and conditions are only effective if we confirm them in writing.

2. Prices

For orders in our Internet shop, the prices listed in the offer at the time of the order shall apply. The prices stated are final prices in Swiss francs (CHF), i.e. they include the applicable statutory value added tax and other price components.
We reserve the right to make price and product range changes as well as technical changes. All offers are subject to change. Errors and omissions excepted.

3. Delivery

We deliver free of postage throughout Switzerland and the Principality of Liechtenstein. Deliveries are limited to delivery addresses within Switzerland or the Principality of Liechtenstein.
Items for immediate delivery will be sent on the same day (before 4.45 p.m.) or on the next working day after the order is placed, depending on the time of receipt of the order. Please note the delivery times indicated on our website for the respective product. A delay in delivery never leads to a reduction of the sales price.
If one of the items you ordered is not in stock, the delivery of the remaining items is not affected. Missing items will be delivered to you as soon as possible and free of postage.

4. Terms of payment

Invoices are payable net within 14 days. World of Games GmbH reserves the right to execute orders only against advance payment.
From the second request for payment and the associated increased manual effort, a handling fee may be charged.

5. Refusal of acceptance

In the event of unjustified refusal to accept the goods delivered by us, we shall be entitled to charge the costs incurred by us. In case of repeated refusal of acceptance, the customer number will be blocked.

6. Warranty

World of Games guarantees that the ordered product is free of defects and functional for the period indicated in the product description after delivery or collection. The warranty period shall continue irrespective of the provision of any warranty services. The guarantee can be provided by World of Games in the following ways:

- Free repair (original warranty period continues on the products). There is no entitlement to a replacement device for the duration of the repair.
- Replacement with an equivalent product by World of Games (new warranty for the period indicated in the product description from replacement)
- Credit note at the current price (maximum the sales price at the time of the order)
- Price reduction
In the case of repairs, the customer sends the defective product to the manufacturer or to World of Games at his own expense and risk.
If the manufacturer's warranty exceeds the warranty of World of Games, World of Games also grants this to the customer.
The claim to warranty is void if the defect is due to improper use, storage and handling of the equipment, third-party intervention or the opening of equipment.
All further and, in particular, the statutory provisions on warranty are excluded.

7. Return/Exchange

World of Games grants a voluntary right of return on ordered products for a period of 14 days from dispatch or collection of the goods. A copy of the invoice must be enclosed in order to process the return.
The right of return is subject to the condition that the goods are returned undamaged, complete and unopened (plastic film, seal or similar).
Digital products are excluded from exchange and cannot be returned.
We must be notified of any damage in transit within 48 hours. Otherwise the right to a free replacement expires.
Returns due to dislike are excluded.

8. Retention of title

The delivered goods remain the property of World of Games GmbH until full payment has been received.

9. Limitation of liability

To the extent permitted by law, World of Games GmbH excludes all liability for the products delivered and sold.

10. Place of jurisdiction

The legal relationships are subject to Swiss law. The exclusive place of jurisdiction for all disputes is Aarau.

World of Games GmbH
Unterentfelden, 11th September 2023